4Privacy Policy

At Four Seasons Garden Rooms, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information via this website, how we use it, the conditions under which we may disclose it to others and what choices you have. If you wish to view the privacy policy for our other business activities, please contact us via the details provided below.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to privacy@fourseasongardenrooms.co.uk or via the other methods on our contact page.

Date: 24/04/2024
Next Review Date: 24/09/2025.

1. Who are we?

Our website address is https://fourseasonsgardenrooms.co.uk.

Four Seasons Garden Rooms is a trading name of Mascott Developments Ltd.
Our registered office is 21 Church Road Parkstone, Poole, Dorset, United Kingdom, BH14 8UF

Our mailing address is 14A Struan Gardens, Ashley Heath, Ringwood, Hampshire. BH24 2EQ
Use this address for all mail regarding our garden room service and this website.

2. How do we collect information from you?

We obtain information about you when you contact us to enquire about our services. We also collect information about you if you leave a review on our website.

3. What information do we collect & how is it used?

We collect information to allow us to fulfil our obligations to our clients and to respond to business enquiries. We also collect your information if you leave a review of our business. The table in section 3.4 below outlines exactly what information we collect and for what purpose.

3.1. Sensitive Data

We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us via this website.

3.2. Children’s information

Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

3.3. Third Parties

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to third-party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service.

We also use a number of 3rd party services to help us fulfil our contractual obligations. These 3rd party services are listed in full below; we have verified that these 3rd party services are GDPR-compliant (or are working towards GDPR compliance) and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside the EU.

This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.

3.4. Details

The following table outlines the personal data we collect via our website and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with and how long the data is stored for:

Name	What	Legal Ground	Purpose	3rd Parties	Data Retention
Website forms	Contact information	Contract	To allow initial and ongoing contact with prospective clients		Until a request for deletion. Data may not be deleted if we are required to keep it to meet our legal obligations.
Reviews	Reviewer name and email address	Legitimate interests	To promote our business to website users.	Held within our website database provided by our hosting company	Until a request for deletion.
Analytics	Website visitor behaviour	Legitimate interests	To analyse popular content, website performance, etc. – so we can further improve your experience and our performance.	Google Analytics We have signed EU model contract clauses	26 Months NB: not personal data
Server Logs	IP address	Legal obligation	To help prevent DoS (Denial of Service) attacks; for website security and diagnostics.	Hosting company	Server logs are stored indefinitely and only accessible by our hosting company.

3.5. Where your data is sent

Your data is stored on secure servers, and it may be disseminated across the globe. Our web server is located in the UK, and any contact information or data related to server usage will be stored in the UK.

Google services store data worldwide, and this is encrypted and password protected in line with Google privacy policies.

Additionally, this site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

3.6 How we protect your data

All data collected by this website is encrypted. Additionally, all communication with this website is completed using a secure socket layer of protection, authenticated by a security certificate. Access to the management system of this website is restricted to those who have sufficient training in data protection. Additional safety measures include utilising security software to monitor and safeguard website usage and access.

4. Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your email address in the first instance (this is the unique identifier we use to identify and collate personal information).

4.1. Requesting a copy of your information

You may request a copy of any data we hold about you. Upon request, we will provide the personal data we hold on record about you.

4.2. Updating or correcting your information

The accuracy of your information is important to us. If you change your email address or any of the other information we hold is inaccurate or out of date, please contact us, so we may correct our records.

4.3. Deleting your information

You have the right to request the erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.

4.4. Automated decision-making

We do not use any personal information for automated decision-making or profiling; your data is not subject to automated decision-making or profiling.

5.0 Use of Cookies & Related Technologies

We use cookies to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser for each requested page.

We use the following categories of cookies on our website:

5.0.1. Performance Cookies

These cookies collect information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse, or use our site, and highlight areas where we can improve areas such as navigation, user experience and marketing campaigns.

5.0.2. Functionality Cookies

These cookies remember the choices you make. These are used to enhance your user experience.

5.0.3. Social Media Cookies

These cookies allow you to share what you’ve seen on our website on social media platforms such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

5.1. Deleting Cookies

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

You can find out further information at:

• Google
• Firefox
• Windows
• Safari

Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our site.

5.2 More About Cookies

To find out more about cookies, please visit: http://www.allaboutcookies.org and see http://www.youronlinechoices.eu, which contains further information about behavioural advertising and online privacy.

6. Security

We take security seriously. To protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:

• Data minimisation
• Password best practice
• Security best practices concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access, and storage
• Staff training and accountability on data protection

A copy of our internal Data Security Policy is available on request.

7. Data Breaches

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, we will promptly notify you of any unauthorised access to your personal information.

8. Complaints

If you wish to raise a complaint about how we have handled your personal information, you can contact us directly, and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

9. Contact information

You may contact us at the mailing address above or via privacy@fourseasonsgardenrooms.co.uk.